Effective Date: March 2, 2026
Company: Lumera Healthcare Communication Consulting, LLC
Website: https://convoeq.ai
ConvoEQ ("ConvoEQ," "we," "our," or "us") is an AI-powered communication coaching application provided by Lumera Healthcare Communication Consulting, LLC.
This Privacy Policy explains:
By creating an account or using the ConvoEQ iOS application, you agree to the practices described in this Privacy Policy.
We collect only the information necessary to provide the functionality of the ConvoEQ application.
When creating or using an account, you may provide:
Account creation may occur through:
Email addresses may be used for:
The app allows users to intentionally record conversations for the purpose of generating communication coaching insights.
Important:
Users are responsible for ensuring that recording conversations complies with applicable laws in their jurisdiction, including obtaining consent from other participants where required.
We may automatically collect limited technical information including:
Crash diagnostics and usage data may be collected through Apple Analytics for the purpose of improving application stability and performance.
ConvoEQ provides features including:
To provide these features, audio recordings and text submitted by users are processed through secure artificial intelligence infrastructure.
When AI features are used, the following information may be processed:
To generate transcription and AI coaching insights, ConvoEQ transmits user-submitted audio or text through secure infrastructure operated by specialized AI providers including:
Processing flow:
User device → ConvoEQ servers → AI processing provider
Third-party providers:
We retain data only as long as necessary to provide the service.
Audio recordings are processed for transcription and analysis and are not retained longer than necessary to complete processing.
Generated transcripts are temporarily stored for processing and delivery of coaching insights and are automatically deleted within 24 hours.
Conversation data is not retained for long-term archival purposes unless the user explicitly saves or exports information.
Basic account information may be retained while the account remains active. Users may request deletion of their account at any time.
We use collected information solely to:
User conversation content is not used to train public artificial intelligence models.
We do not sell personal information.
Information may be shared only in the following circumstances:
Audio and text submitted for analysis may be processed by authorized AI service providers such as Anthropic.
Secure cloud infrastructure providers may process data necessary to operate the application.
Information may be disclosed when required by law or to protect the rights, safety, or security of users or the company.
We use industry-standard safeguards including:
While we take reasonable measures to protect user information, no system can guarantee absolute security.
Users may request to:
Account deletion requests can be submitted directly within the application.
To exercise privacy rights, contact: admin@convoeq.ai
ConvoEQ is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children under 13.
If you access the application outside the United States, your information may be transferred to and processed in the United States or other jurisdictions that provide appropriate data protection safeguards.
We may update this Privacy Policy from time to time. Updates will be reflected by updating the effective date at the top of this policy.
Lumera Healthcare Communication Consulting, LLC